I worked with Dawn on an initiative which sought to better understand the individual differences in a small team that provides professional services across the University. The starting point was a discussion through which Dawn explained the benefits of a range of approaches that could be applied and we agreed that the use of the MBTI indicator would be a useful starting point with the possibility of applying this across the team in combination with other strategies e.g. coaching. Dawn’s skills in developing an understanding of the need, along with her enthusiasm and expertise were apparent from the outset and I had a true feeling of being supported throughout. The MBTI work has led to a review of tactics I apply when influencing my team and I continue to work with Dawn to further develop ways of enhancing team performance.”